Traineeship: Intake Officer
Job No:
SUBC40
Location:
Wallsend
Kickstart a Meaningful Career with a Company That Cares!
Full-Time Intake Officer | Wallsend | $26/hr + Super | No Weekends
We’re on the lookout for a passionate and people-focused Intake Officer to become the welcoming voice of our fast-growing, client-first team. If you thrive in a fast-paced environment and love helping others, this is your chance to start a meaningful career — with training, support, and great vibes included.
About the Role
As an Intake Officer, you'll play a vital role in onboarding new NDIS and Aged Care clients, ensuring a smooth and supportive entry into our services. You'll be the first point of contact — offering a friendly, professional voice and guiding clients through every step with empathy and care.
Key responsibilities include:
- Answering and managing high-volume client phone calls with warmth and professionalism
- Creating and maintaining accurate client records and documentation
- Supporting the intake process to ensure smooth and timely onboarding
What We’re Looking For
We’re looking for someone who is:
- A natural communicator who loves talking to people and providing exceptional service
- Empathetic and compassionate, with a genuine desire to help others
- Confident with computers and online systems
- Motivated, proactive, and thrives in a busy, structured environment
- Detail-oriented and able to juggle tasks while staying organised
- Committed to completing a Certificate III in Business Administration (study during work hours!)
- Holds a Driver Licence and can commute to Wallsend Monday to Friday
- Able to obtain an NDIS Worker Screening Check and Working with Children Check
What You’ll Get
- Earn while you learn — study your Cert III while working full-time
- $26/hour + super (above award trainee wages)
- Monday to Friday business hours – enjoy your weekends and evenings
- Phone and laptop provided
- Team lunches and Friday afternoon drinks – we work hard, and celebrate too
- Access to free Employee Assistance Program (EAP) for your wellbeing
- A genuine career path in a growing organisation with purpose
Ready to Apply?
If you're ready to kickstart a rewarding career where you can make a daily impact and grow with a supportive team, we'd love to hear from you!
About Sublime Care
Established in 2019, we began with a small but dedicated team, united by a shared vision: to be a guiding light for people with disabilities, helping them navigate the complexities of the NDIS with ease. Today, we employ 230+ employees across the Hunter and Sydney regions, who provide person-centred support services to over 2000 participants in Aged Care (CHSP), Community Care and Accommodation (NDIS), and Allied Health (CHSP and NDIS).
Our Key Values
Inclusivity: everyone is welcome and can feel safe here
Improving: we ask why and find opportunities in hurdles
Efficiency: we optimise our resources to achieve maximum productivity
Passion: our team are here for the right reason and are proud of our work
Closing Date
Application close 31/08/2025. Submit an updated resume with a cover letter telling us why you are the best candidate for the role.
We encourage all eligible candidates to apply. Sublime Care is an equal opportunity employer, and we celebrate diversity. We are committed to creating an inclusive and supportive workplace for all employees.
Call 49112380 option 4 to discuss this opportunity further.
